Calypso Maui – Molokini and Turtle Town Snorkel

cheated on my money. They convinced my friend and I to go to this time sharing seminar and said they will give me free snorkeling gear rental and a snorkeling tour. So we went to the seminar and we spent 2.5 hours at the seminar. And later I found out they charge me over $400 to my credit card!! When I called them, the lady accused me said I lied about I was married. She never asked me if we were married or not. Don't ever trust this store and they will over charge you. Be careful about your credit card statement, always check make sure they don't over charge you.

**LIFELONG CUSTOMER THREATENED BY "LOCAL" EMPLOYEE**

On 7/2/19 at approximately 5:45 pm, I came into this location to return some rented snorkel gear. The employee behind the counter who later identified herself as "Stephanie" was talking to another female who was seated behind the counter. According to remarks made by that female, she was not an employee. They were having a conversation with a male on a phone which was placed on speaker phone at an obnoxious level. The topic of the conversation between the employee and the male on the other end was regarding his dating life, Tinder dates, and taking home drunk "chicks".

As I was asked if I had a return, I was barked at about where they go with no offer of assistance or any sort of acceptable level of customer service. $121.86 to rent three sets of snorkel gear for a few days should come with some level of customer service if you are the ONLY customer in the store.

As I returned to the counter to get my receipt, I stood there for some time before "Stephanie" even looked up and acknowledged me. She was deep into an extremely inappropriate conversation. By the time she felt like assisting me, she continued her phone conversation while taking breaks to try and assist me. When I was asked for my name, I provided it. I was more than slightly annoyed at this point and was just interested in moving along with my day and gave a very direct answer. Not rude, not commenting on her lack of professionalism, but concise. The employee stated "you're serious" to which I replied "yes". Upon being told to chill and asked if I was having a bad day, i was still not actually being helped. No transactions being completed at this time. Asked again if I was having a bad day in a snarky tone... Told the employee to just take care of the receipt.

The employee went on to ask when I was leaving the island. Mind you, when the helpful and polite male employee rented me the equipment, they ask for your name and where you are staying. "Stephanie" continued by saying that I won't be tolerated by locals and told me to watch out. Are you kidding me??? What kind of people do you have working for you?

I told her to finish what needed to be done. She reluctantly decided to do her job while making off the wall comments saying that it didn't matter how much money someone has.... where did this come from?

As I was handed my receipt, I turned and walked away last several customers that had arrived in the time it took her to fly off the handle.

While walking out "Stephanie" than began mocking my shirt and the text that was on it. This was a shirt that was clearly honoring the sacrifice that law enforcement officers have made to their community. Perhaps this was the reason for the hatred in the first place.

Boss Frog's, you have some work to do. Being threatened by an employee with horribly inappropriate behavior leading up to it is unacceptable.

Feel free to reach out for more information. I can provide you with the receipt number if needed.

Whoa- buyer beware! I am a certified scuba diver that dropped by to inquire if they sold neoprene snorkel strap wrappers- very common to use to switch out from the uncomfortable factory strap. The salesperson proceeded to give a line that she would need to see what type of mask I had and would need to price accordingly. Uh, no, that's not how it works.
Their rental equipment hanging up looked worn & old. Novices, please steer clear.

We visited Boss Frog's Snorkel this evening and had an awesome encounter with Katie. She was super helpful, personable and knowledgable about the in's and out's of snorkel gear. Ended up with a Cressi mask, snorkel and flipper set and couldn't be happier! Mahalo!

Great 2 for 1 shaved ice deals!